Terms of service

Section 1: Privacy, Cookies & Data Protection

B. J. Phillips Ltd, trading as Allweathers, respects your privacy and processes personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our detailed Privacy Policy explains what personal information we collect, why we use it, the lawful bases on which we process it, who we may share it with, how long we retain it, international data transfers and the rights available to you.

Information about cookies and similar technologies used on our website is available in our Cookie Policy.

You can manage privacy preferences and submit certain data protection requests through our Your Privacy Choices page.

Section 2: Returns Procedure & Order Cancellations

Allweathers 30-Day Voluntary Return Policy

In addition to your statutory rights, Allweathers offers a voluntary 30-day return period. Items may be returned for a refund of the product purchase price within 30 days of receiving your order, provided they are unused, unworn, in a resaleable condition and returned with their original brand tags and packaging where applicable.

For voluntary returns made outside the statutory cancellation period, original delivery charges are not refundable and the cost and risk of returning the goods remain with the customer unless we have agreed otherwise.

We may inspect returned goods to confirm that the item received is the item originally supplied and that it has not been substituted, materially altered or damaged after delivery. This does not affect your statutory rights where goods are faulty, misdescribed or otherwise not in conformity with your contract.

The quickest way to exchange an item for a different size or colour is usually to return the original item for a refund and place a new order, or contact us on 01268 293698 to discuss available options.

Delivery Estimates & Customer Delivery Instructions

Delivery Timeframes: Delivery estimates shown on our website are provided in good faith and may be affected by courier disruption, severe weather, exceptional demand or other circumstances outside our reasonable control. Nothing in these terms affects any statutory rights you may have where delivery is materially delayed.

Safe Place, Neighbour and Diversion Requests: Where you personally instruct the courier to divert a parcel, leave it in a nominated safe place, deliver it to a particular neighbour, concierge, reception desk or other location, we may take those instructions into account when investigating any later delivery query. Responsibility will be assessed according to the circumstances, the evidence available and your statutory rights.

Delivery Investigations: If a parcel appears to be lost or disputed, we may ask you to assist with a reasonable courier investigation, for example by confirming non-receipt or checking with household members, neighbours or reception staff. We will not make your statutory rights dependent on unnecessary or unreasonable formalities.

Incorrect, Damaged or Faulty Items

If you receive an incorrect item, an item that arrives damaged, or goods that you believe are faulty or not as described, please contact us at sales@allweathers.co.uk or telephone 01268 293698.

Your statutory rights are against us as the retailer and are not affected by any manufacturer's warranty. Where appropriate, we will arrange a remedy in accordance with the Consumer Rights Act 2015, which may include a refund, repair or replacement depending on the circumstances.

Statutory Cancellation Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, most consumers purchasing goods online have the right to cancel their contract without giving a reason within 14 days from the day after they, or a person nominated by them, receive the goods.

You must tell us clearly that you wish to cancel. You can do this by emailing sales@allweathers.co.uk, writing to our store address, or using our Withdraw Contract page.

Once you have notified us of cancellation, you must normally return the goods within 14 days.

Statutory Cancellation Refunds & Return Costs

If you cancel the whole order within the statutory cancellation period, we will refund the price paid for the goods and the cost of our least expensive standard delivery service. If you selected a more expensive delivery service, such as an expedited or weekend option, the additional delivery premium is not refundable.

You are entitled to inspect and handle goods to the extent reasonably necessary to establish their nature, characteristics and functioning, in broadly the same way as you would in a shop. We may make a deduction from the refund if the value of the goods has been reduced by handling beyond what is reasonably necessary for that purpose. Any deduction will be based on the actual reduction in value and not on an automatic fixed percentage.

Trying footwear or clothing on indoors to assess fit is normally reasonable. Use outdoors, visible wear, damage, staining, strong odours, missing components, or unnecessary damage to packaging may result in a reduction where those actions have diminished the resale value of the goods.

We will make any refund due within 14 days of receiving the returned goods or, if earlier, within 14 days of receiving satisfactory evidence that you have returned them.

Unless the goods are faulty, incorrect or otherwise not in conformity with the contract, the direct cost of returning cancelled goods is normally your responsibility. Where goods cannot reasonably be returned by normal post, contact us before returning them and we can discuss available collection options and any applicable cost.

Section 3: Ordering & Payment Terms

Order Acceptance & Availability

All orders are subject to availability and our usual verification checks. Receiving an order confirmation does not necessarily mean that we have accepted the order for fulfilment. Unless we tell you otherwise, the contract between us is formed when we dispatch the goods and send you confirmation of dispatch.

Before dispatch, we may decline or cancel an order for legitimate reasons, including lack of stock, an obvious pricing or description error, suspected fraud, inability to verify payment details, or restrictions imposed by a brand or payment provider. If we cancel an order after payment has been taken, we will refund the amount charged.

We make reasonable efforts to ensure prices and product information are accurate. All prices shown include VAT where applicable. If we identify an obvious pricing error before dispatch, we may contact you and offer you the option of proceeding at the correct price or cancelling the order.

Payment & Fraud Prevention

Payments are processed securely through the payment methods displayed at checkout, including Shopify Payments and PayPal where available. Transactions may be subject to verification and fraud-prevention checks. Where we are unable to verify an order adequately, we may decline or cancel it and refund any payment already taken.

For higher-value transactions, we may contact you for additional verification or restrict delivery to an address that can be satisfactorily verified. We may also refuse delivery to freight-forwarding or other third-party forwarding services where we cannot adequately verify the transaction or delivery destination.

Payment Disputes: If you believe there is a problem with an order or payment, we encourage you to contact us first so that we have an opportunity to investigate and resolve the matter promptly. This does not limit or remove any right you may have to contact your card issuer, bank, payment provider or other appropriate body, including any rights available under Section 75 of the Consumer Credit Act 1974 where applicable.

Where a payment dispute or chargeback is raised, we may provide relevant order, payment, communication and delivery evidence to the payment provider as part of the dispute process. Nothing in these terms requires a customer to reimburse us automatically for chargeback or dispute fees.

Section 4: General Terms & Conditions

Age: You must be legally capable of entering into a binding contract to place an order. If you are under 18, a parent or guardian should place the order on your behalf.

Fraudulent or Abusive Behaviour: We may refuse future orders, restrict an account or decline service where we have reasonable grounds to believe there has been fraud, attempted fraud, abusive or threatening behaviour, repeated misuse of our returns process, or other serious misuse of our services. We will exercise this discretion reasonably and it does not affect rights you already have in relation to an existing contract or under consumer law.

External Links: Our website may contain links to third-party websites. We are not responsible for the content, availability or privacy practices of websites operated independently of Allweathers.

Events Outside Our Reasonable Control: We will not be responsible for delay or failure caused by circumstances genuinely outside our reasonable control, such as severe weather, major transport disruption, industrial action, failure of telecommunications infrastructure or other exceptional events. We will take reasonable steps to minimise the effect of any disruption and this clause does not remove rights you may have where an order cannot ultimately be fulfilled.

Personal Use: Unless we have agreed otherwise, products sold through our consumer website are intended for personal and domestic use rather than resale or business use.

Our Liability: Nothing in these terms excludes or limits liability where it would be unlawful to do so. In particular, nothing limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights relating to faulty, misdescribed or otherwise non-conforming goods.

We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for losses that were not reasonably foreseeable when the contract was made or for business losses arising from a consumer purchase.

Governing Law: These terms are governed by the laws of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from any mandatory consumer protections that apply where you live and may have rights to bring proceedings in the courts available to you under applicable law. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

Section 5: WEEE Compliance Statement