DELIVERY INFORMATION | RETURNS POLICY

Delivery Information:
Due to the Royal Mail (incl. Parcelforce strike), orders placed between 29th November - 1st December will be dispatched on the 2nd December.

England, Wales & Scotland:
Standard Shipping (4 Business days)
£0.01 - £49.99 £5.00
£50.00 and upwards £0.00

England, Wales & Scotland:
Parcels are shipped via Parcelforce and a tracking number supplied. They provide parcel recipients with a one hour delivery window, notified by SMS (when mobile number supplied) or email.

Isles of Scilly, Isle of Man & Scottish Highlands & Islands:
Parcels are shipped via Royal Mail and a tracking number provided.

Sorry, we do not currently ship to the following areas:
Northern Ireland
Channel Islands
BFPO

Returning an item:
Unwanted Goods:
Goods may be returned for a full refund (excluding postage) as long as they are in a new and unused condition (with labels and packaging) within 30 days. If goods are returned it is the responsibility of you the customer for the return postage and the safety of the returned items.
Extended Christmas Returns: Items purchased from 1st November 2022, can be returned until 13th January 2023.

Exchanges:
Please return the incorrect item for a refund and re-order the replacement via our website or telephone us on 01268 293712. The returned item must be in a new and unused condition (with labels and packaging). If goods are returned it is the responsibility of you the customer for the return postage and the safety of the returned items.

Allweathers Return Address:
Returns Department
Allweathers
Summerhill Garden Centre
Pipps Hill Road North
Billericay
Essex
CM11 2UJ

Incorrect Items:
If you receive an incorrect item, please contact us (Email: sales@allweathers.co.uk Tel: 01268 293712) as soon as possible and we will arrange the exchange.

Faulty Goods:
If you think that your purchased item has a manufacturing fault, please contact us (Email: sales@allweathers.co.uk Tel: 01268 293712) as soon as possible, we can then arrange the most appropriate course of action. Manufactures warranty (in excess of your statutory rights) should be addressed to the relevant manufacturer directly.

Import Duty & Tax:
Any items returned from outside the UK may be subject to duty and import tax. This is the responsibility of the customer and will be deducted from any refund. We highly recommended that the item is returned to the original UK delivery address first and then forwarded to us for a refund.