Sales hotline
Mon - Sat, 9am - 5pm. Sun, 11am - 5pm
01268 293712 01268 293698
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Allweathers Terms & Conditions
This is an important section of the site explaining the terms and conditions you are agreeing to when you use and/or shop from the allweathers.co.uk web site. By using the Web site, you agree to be bound by these Terms and Conditions. If you do not agree with any part of the following terms of conditions you must not use the Web site. If you are uncertain, you can always contact us by emailing us at sales@allweathers.co.uk.
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Returns, Faulty Goods & Cancellations
Unwanted Goods:
Goods may be returned for a full refund (excluding postage) as long as they are in new an unused condition (with labels) within 14 days. If goods are returned it is the responsibility of you the customer for the return postage and the safety of the returned items. This does not effect your statutory rights.
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Exchanges:
The easiest and quickest way to exchange your goods for a different size/colour is to return the incorrect item for a refund and re-order the replacement via our website or telephone us on 01268 293712. The returned item must be in a new and unused condition (with labels). The postage for the returned item and the replacement is down to the customer. This does not effect your statutory rights.
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Incorrectly Delivered Goods:
If you receive an incorrect item, please contact us and we will arrange the exchange.
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Faulty Goods:
If you think that your purchased item has a manufacturing fault, please return the item to us for inspection. Goods returned must be in a clean condition, otherwise they will be returned and you will be charged the price of postage. If goods are returned it is the responsibility of you the customer for the return postage and the safety of the returned items. If once the item has been inspected the item is found to be faulty, we will refund postage charges up to a maximum of £10.00. Goods returned which are not faulty will be returned to you and postage charged.
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Cancellations:
If you wish to cancel your order, then either email sales@allweathers.co.uk or ring on 01268 293698 (Monday - Saturday 9.00am - 5.30pm, Sunday 10.00am - 5.00pm) , if the item(s) has been despatched then just return the item(s) to us (you are responsible for the return post, the return address will be on the invoice) to us for a refund.
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Return Address:
Allweathers
Allweathers
Summerhill Garden Centre
Pipps Hill Road North
Billericay
Essex
CM11 2UJ
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Other Stuff
Errors in price:
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.
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Customer Care Policy:
Our commitment is to ensure that your experience with the Allweathers is of highest quality. If for any reason, you are unhappy with any part of our service please do contact us at the earliest possible time. darren@allweathers.co.uk
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Data Collection:
You can access the Web site and browse certain areas without disclosing personal data. We collect your personal data ("Your Data") only with your knowledge or your consent. When you register your details, we collect Your Data to enable us to inform you from time to time by email and post of new products and services from Allweathers. At no time will we share your Data with any third parties. Your data may be used where necessary to process your order or payment. Your email address will also be used (not shared) by Trustpilot to send you a review invitation. We will also collect information if you complete any other forms on our site or if you contact us with comments or specific requests.
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Payment Transactions:
Payments made via our secure internet site 'ALLWEATHERS BILLERICAY GB'. Payments are taken securely via SagePay (the UK's leading online payment gateway). Payments are subject to checks by The 3rd Man (The 3rd Man is Europe’s leading specialist CNP (card not present) Fraud Screening Company).
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Security:
Credit Card Security Shopping is safe with Hill and Country because all details are sent using encrypted software. The credit card details are encrypted on your PC through the "encryption" page and they are only decrypted after they reach our computer. The method used is 128-bit encryption. Please note that none of our customers has ever reported to us fraudulent use of their credit card as a result of shopping with Allweathers.
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Privacy:
Whenever you place an order we collect your name, postal address, email address and telephone number. We use this information to process your order, and communicate with you in respect of your order where necessary. By submitting your order you are offering to buy the goods at the price set out in the order and allowing us to use your personal details for the purposes of supplying goods i.e. passing your contact details on to couriers.
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Out Of Stock Items:
If any item you have chosen is unavailable you shall be contacted via your the contact number supplied or via e-mail address. If no response is made within 14 days your order will automatically be cancelled.
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Liability:
B J Phillips Ltd (T/A Allweathers)is not liable for compensation for any losses incurred due to late deliveries or goods discovered to be faulty after use.
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Contract:
We are not obliged to supply the goods to you until we have confirmed that we have both accepted your order and that it has been shipped. No contract will exist until we have dispatched the goods.
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Company Info.
Company Name: B J Phillips LTD
T/A Allweathers
Company Number: 1573575
Registered Office/Place of Incorporation
57A, Broadway,
Leigh-on-Sea,
Essex.
SS9 1PE
Company Name: B J Phillips LTD
T/A Allweathers
Company Number: 1573575
Registered Office/Place of Incorporation
57A, Broadway,
Leigh-on-Sea,
Essex.
SS9 1PE
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£499.00
Outwell Florida 5 Family Tent - A success from the moment it debuted in 2010, the Outwell Florida 5 sleeps up to five in a 3+2 pre-attached Universal Inner, with popular features including large windows, OSG System (Outwell Sealed Ground System), Outtex 5000 fabric and large front canopy. The Florida hallmark is its wide, welcoming front canopy, complete with mud valance, while its gentle curves and sloped sides. Of course, Outwell's trademark luminous guylines and latest Outwell Wind Stabilizer System, contribute to its ability to perform in all weathers.
£377.50
Outwell Nevada M Tent - A highly successful mid-sized tent. The Nevada M has a two-room floorplan that could sleep up to five if needed in a 2+3 Universal Inner of breathable polyester, plus a comfortable living area with three-way access including a Rain-safe side door. Like all Nevadas, poles are Duratec fibreglass, while the flysheet is the latest Outtex® 4000 with fully taped seams. The OSG System (Outwell Sealed Ground System) flooring keeps both bugs and muck at bay, but it is also practical, easy-clean double-coated polyethylene. Unique Outwell detailing extends to lamp holder and light cable tidies, adjustable pegging points, luminous guylines, Outwell doormat etc, easily indicating this as a tent that is pure Outwell.
£179.00
Outwell Oakland L Family Tent - Appealingly imaginative in appearance, the Oakland L sleeps 4 persons in a 2 + 2 universal inner that is both pre-attached and adjustable, and comes in breathable polyester for optimum comfort. Large windows light the spacious interior that is made possible by the Outwell Extended Frame System (OEF System).
